As a business owner, you’ve probably gotten to know the Batch Close process pretty well. After all, this is the process that results in you getting paid. In more technical terms, it signals the deposit of funds from your daily POS transactions into your business account. It can be especially frustrating after a long day of work to see that your batch totals don’t match your actual transaction volumes. Before the worry sets in, you should know that there is a reasonable explanation for the mismatch and there are ways to quickly remedy the situation.
Spotting a mismatched total
Let’s take a look at the most popular reason for a balance discrepancy and what you can do to fix the problem.
Whether you process a Close Batch transaction yourself, or Moneris automatically closes your batch for you at the end of the day, you are asked to match the totals on your Stored Transactions Report to your Batch Close or Merchant Subtotals Report.
If you discover a discrepancy between the totals on the two reports, or notice a message that reads “Moneris and terminal totals do not match,” there is likely one reason for this – a dropped transaction.
Finding the dropped transaction
In order to correct the problem, you’ll need to first figure out which transaction is missing from your deposit. Usually, there’s only one.
Once you single out the missing transaction receipt, you will be able to identify whether it was an Interac or Credit Card transaction. You will need to know this information before you move on to next steps.
Rest assured that in either case, the funds from the dropped transaction will be deposited into your account. If the reason for your mismatched balance is not due to a dropped transaction, we encourage you to call us at 1-866-319-7450 to help troubleshoot other reasons for the imbalance.
Stay tuned for our next lesson on how to resolve error messages.