[A Step-by-Step Guide] Tipping on Tap-and-Go Contactless Payment Technology

October 3, 2016

Here's a step-by-step guide for restaurants who need to learn how tipping Contactless payment terminals work. 

Step One:

Wait staff enters the total amount of the purchase.

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Step Two:

The customer is prompted to press “Ok” to proceed with the purchase.

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Step Three:

Customer presses “Ok” to agree to the purchase total.

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Step Four:

Customer is asked if they would like to add a tip to the total purchase amount.

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Step Five – Basic Model:

Customer is prompted to enter the desired tip amount using the number pad.

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Step Five – Enhanced Model:

Customer is prompted to select from provided tip values (percentage and value) or to select “Other” to manually enter tip.

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Step Six:

The pay terminal updates the purchase total to include the chosen tip amount and prompts the customer to approve the total by pressing “Ok.”

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Step Seven:

To begin a contactless payment, the customer must first tap or wave their preferred payment method near the pay terminal.

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Step Eight:

The customer is then prompted to return the pay terminal to the wait staff/clerk/merchant to enter the purchase amount.

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Step Nine:

Upon approval, the transaction confirmation number and “Approved” is shown on the screen and the receipt is printed.

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