3 Challenges in the Restaurant Industry & How to Avoid Them

February 11, 2019

Restaurants operate on a business model unlike anyone else.  From the high amounts of customer interaction, importance of scenery and environment, to the fact that your guests’ health and wellbeing are on the line every time you serve a meal, every day can pose a new challenge. There are also a number of challenges in the restaurant industry that are genuinely unique to these businesses. And, while we can’t solve for every industry-related problem that appears, we do know some solutions to make running a business more simple!

Stock Ordering and Monitoring

Your menu can only be executed correctly if your fridges are stocked, and guests can only be served their meals if there’s enough serving dishes for your needs, which means that monitoring stock is one of the most important aspects to keeping a busy restaurant going. Though this job is mostly human-oriented and delegated to kitchen manager or head chef, there are ways to include simple solutions to make this job easier. Having a B2B payment solution in place to pay your vendors can make it easier to pay your suppliers, and get the items you need in the fridge without worrying about how you’re paying to get them there. Also, having an advanced financial tracking solution in place will make sure that you’re spending within your means, and not overspending on items that aren’t a necessity.

A Consistent Customer Experience

Restaurants want repeat customers, and making guests feel like they’re welcome and know what to expect from your menu and wait staff are important ways to make this happen. To make sure that a guest’s visit to your restaurant is outstanding today, and in two months, comes down to a few specific things: talented and consistent staff, and reliable tools. Though we can’t help you hire talent or build a menu people will enjoy, we can offer some advice on reliable tools! A reliable and powerful POS system can actually benefit customers, by ensuring that messages are communicated to and from the kitchen with ease, as well as keeping track of bills for when customers are ready to settle up. By making sure that internal responsibilities are being taken care of effectively, the customer experience is likely to only get better and better.  

Lack of Communication

When restaurants are busy, wait staff are busy, and when wait staff are busy, there’s little time to spend focusing on communicating effectively. But communication between team members is an important part of any successful business, especially restaurants.

There’s a number of ways to avoid communication issues in restaurants, some of which can be simple to implement:

  • Make sure that your POS system sends messages directly to the kitchen, with easy-to-read font.
  • Assign wait staff to dedicated sections that are written down for hosts and kitchen staff.
  • Ensure wait staff have proper support to handle unique customer requests as they happen.
  • Ensure food runners have memorized table numbers and are confident about where they are dropping items.
  • Fully integrate your payments system with your POS software to ensure bills are correct, simplifying end-of-shift procedures.

Interested in learning more tips for restaurant payment solutions? Make sure to check out some of our articles, like Important Features to Look For in a Restaurant POS System and 3 Signs It's Time to Update Your Restaurant Terminals.

The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed. 

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