Sponsored by Lightspeed
Technology has infiltrated every aspect of our lives. From ordering a ride to looking for a restaurant, almost everything we do goes through a digital channel. In our never-ending quest for convenience, it seems like technology is the current best way to save us time. It is only logical to witness the rise of POS (point of sale) systems in restaurants, an industry where speed and efficiency are critical to one’s success.
By allowing restaurateurs to manage their menu, take orders from anywhere, and keep track of their numbers, POS systems have become the central hub of a restaurant’s operations. But as the pressure of offering great service keeps increasing with consumers’ expectations, restaurateurs need even more tools to succeed. We have identified five restaurant POS integrations that can help you optimize your work, and create the experience your customers expect.
The first point of contact between a consumer and a restaurant often start with a call to reserve a table. In an era when your establishment is mostly found on the internet, ensure your online presence is not only a digital storefront but a channel that favors interactions with your business. Instead of disappointing someone over the phone because you have no tables at 7 pm, give them the available options right away. In a click, they will be able to book a table and your POS will do the rest. With a reservation manager, you make the most of your online traffic while decreasing the number of calls your restaurant get. Everyone wins.
Food delivery apps are a double-edged sword for restaurants looking to grow their business. If they seem to have come between restaurateurs and their customers, their success offers us key learnings. Consumers don’t eat like they used to. Today’s restaurant experience is still mainly at your tables, but it has been extended to everyone’s home. 86% of consumers are using off-premise services at least monthly. This new territory for hospitality establishments is an opportunity. You are not only competing against other restaurants in your neighborhoods but against all the options that can be found on the Internet. Offering deliveries allows you to be everywhere consumers look for places to eat. It’s also a way to increase revenue. A connected delivery integration lets you manage your deliveries right from your POS, so you don’t even have to worry about the workload.
Once your customers are ready to wrap up their visit, it’s important that paying their bill doesn’t hold them back. With payments integrated into the POS system, the entire process is simple and straightforward. From a servers perspective, the bill can be printed and closed directly from the POS where the meal was ordered, and connects to the end of day reporting tools they’ll need to use at the end of their shift. For the customer, this can make the process of paying their bill quicker, from receiving it to getting a payment terminal in their hand. They’re able to pay their tab through nearly any payment method they’re comfortable with, and once the payment processes they’re able to be on their way without worrying about needing final receipts.
Big fast-food chains can sometimes put speed over quality, but there are some lessons to learn from the way they operate. When ordering at a restaurant, customers are always anxious about whether the staff got it right or not. Self-Ordering tools eliminate ordering mistakes and take away that trust issue to create an environment where your staff’s only mission is to assist their experience. Times have changed. Letting customers order food on a tablet is more of a change for you than it is for them. We already spend a big part of our days on our smartphones, so ordering from a similar device will feel natural to most.
Kitchen Display System
A kitchen’s recipe for success is three things: passion, focus and great communication. Lack of communication always results in lower quality service, but a kitchen that is always interrupted will make more errors. The back and forth between your kitchen and floor staff is actually slowing down your service. Kitchen display systems take the guesswork out of your kitchen with a screen that breaks down all the orders and their statuses. Figuring out handwritten notes or the pile of printed tickets at the counter is not your kitchen staff’s favorite thing to do. With a kitchen display system, you are allowing them to focus on their expertise: crafting the recipes that keep your customer coming back. These solutions even allow you to get rid of a few printers, and uncluttering the counter never hurts.
A restaurant point of sale can’t do everything, but you can make sure you have a flexible and open POS system that integrates with other services should provide. Customers are redefining what it means to be a restaurateur in 2019, however, with an all-in-one control center, you are tailoring your service to patrons’ needs while creating an efficient workplace for your staff. To learn more about the Moneris and Lightspeed integrated solution, make sure to contact us today.
The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed.