How an Ineffective Payments System Can Slow Restaurants Down

August 8, 2018

All restaurant owners try to make sure that each guest has a positive experience at their restaurant, so that they leave feeling good and want to come back for more. From the moment they enter the building to the time the bill is settled up, making sure that a diner’s overall experience is a positive one is key.

An ineffective payments system can slow down restaurants for a number of reasons, some of which may not even cross your mind. Consider the following examples and how they can be easily resolved.

Slow Transactions Mean Fewer Customers

When you think about how to quickly turn-over tables, you likely think about the speed of the kitchen, not the speed of the payments system. However if your customers can’t pay swiftly once they’re done their meals, you won’t be able to reset the table for your next guests. Whether it’s a shortage of wireless terminals to bring to tables, or the tap option has been disabled, the longer it takes for a customer to settle the bill, the fewer customers you can serve.

Restrictions on Payment Methods

There are two standard ways that restaurant accept payments – cash and card. But that doesn’t mean your customers will be paying using cash, or that they will have a traditional debit or credit card. Card-based payments can be actioned using a number of devices, card brands and card types.

When you restrict payment methods to “big bank” cards and non-prepaid cards for example, it disrupts the overall customer experience. This could mean customers struggling to find a payment type when you don’t accept their preferred card brand or digital wallet, or requesting that diners use an on-site ATM to withdrawal funds instead of accepting their card on the spot.  With more than half of Canadians set to abandon cash by 2020, it’s more important than ever to accept payments however your customers want to make them.

The Wrong Terminal for Your Customers Needs

Having the wrong terminal for your business could impact the speed and ease of processing card-based transactions, and create an ineffective system and poor customer experience. For example, if you have a countertop terminal that requires diners to leave their table to pay, this slows down the overall payment speed and creates an unnecessary break in the guest’s dining experience. This can be solved by upgrading to wireless terminals that can be brought right to the guests’ table, enhancing their overall experience.

Software Programs That Don’t Integrate 

Restaurants typically require multiple software solutions to meet the differing needs of their operations, but this can create an issue when they don’t integrate with one another. For example, if the POS system that your servers use doesn’t integrate with your payment solution, you may be stuck matching receipts and balancing numbers at the end of the night. To save time and help avoid accounting errors, look into the integration options your software solutions have. If you find that integration options are limited, consider a switch to a better solution that could save you time and money in the end. Moneris has partnered with a number of restaurant solutions to ensure that our payment services integrate with the industry’s best solutions.

For more tips for restaurant owners and managers, make sure to check out our article 4 Value-Added Services to Help Restaurant Efficiency!

The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed. 

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