How to clean and disinfect your terminal safely

April 15, 2020

Moneris has been closely monitoring the developments around COVID-19 and the potential impact on Canadians and Canadian businesses. Our top priority is our employees, merchants, and our partners. We have undertaken several actions to ensure their health and safety, as well as the continued availability of our products and services, including our core processing services.

How to clean and disinfect your terminal safely

As part of this, device sanitation is critically vital for your business to protect your staff and your customers. We have therefore provided some guidance to help you to sanitize your payment terminal correctly.

While you ensure that your terminal is clean, we strongly encourage you to suggest contactless transactions to your customers, as this payment process minimizes actual contact with the device.

Cleaning and disinfecting your terminal

There are a few simple steps to clean and disinfect your terminal. To prevent the possibility of damage to your terminal, follow these instructions. 

Cleaning 

Turn off and disconnect the terminal from power. Clean the terminal using water and microfiber cloth. Do not apply water directly to the terminal. Slightly dampen the microfiber cloth with water and wipe down the terminal.

Disinfecting

After cleaning the terminal with a slightly damp cloth, disinfect by using a suitable disinfectant applied to a microfiber cloth. Do not spray or apply alcohol or disinfectant directly to the device.

How not to clean your terminal

Don't use solvents, detergents or abrasive cleaners on your device as they can deteriorate the rubber and plastic parts of your system. Don't spray any disinfectants directly on the display or the pin pad. Instead, apply it to a microfiber cloth.

Get creative

Some of our merchants are using innovative ways to keep their terminals clean, while protecting their employees and customers. By using saran wrap to cover the terminal and passing it to the customers using a plastic container, they are limiting contact.

How to keep your terminal clean

Once you have cleaned and disinfected the terminal, all you would have to do is change the saran warp a few times a day—preventing any liquid from damaging your device. 

Helpful tips for your customers from Mastercard

Reducing physical contact with surfaces is important in today’s environment. These tips from Mastercard can help limit contact and create a cleaner payment experience for your customers.

Helpful tips for your consumers from Mastercard


The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed. 

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