Has your business been the target of a scammer? If yes, then there are a number of places you can turn to in order to ensure that you’re protected and the fraudster is caught.
The types of fraud that happen to Canadian businesses varies between location, industry, and even whether it happened online or in-store, meaning there are several ways to report it. To get you started, we’ve compiled the following information about how to report a scammer when you’ve discovered the fraud.
Contact the Canadian Anti-Fraud Centre
The Canadian Anti-Fraud Centre (CAFC) is the central government agency responsible for collecting data about fraud within the country. Individuals and businesses alike can safely report fraud to CAFC through their online fraud reporting system, accessible here, or by phone at 1-888-495-8501 during their operating hours of 9:00 am - 4:45 pm EST, Monday through Friday.
Contact Your Local Authorities
Local police forces track fraudulent activity in their area and watch for any common occurrences, so consider contacting them about the activity that happened to you. It may also be helpful to provide any video surveillance of the in store activity when the transaction was processed to the authorities.
Contact the Canadian Spam Reporting Centre
If the fraud you encountered online happened through telecommunications services specifically, like email, you may want to report the incident to the Spam Reporting Centre. The Spam Reporting Centre is used by the CRTC, Competition Bureau and Privacy Commissioner, the three government agencies that review and enforce the Canadian Anti-Spam Legislation, covering email, malware, spyware, and more. Businesses and individuals can utilize their spam reporting centre here at any time to notify them of suspicious activities.
Learn More About Fraud Protection
Once you’ve reported the scammer, take some time to learn about fraud protection to make sure it doesn’t happen again. Read our Q&A with Brian Prentice, Moneris’ Chief Risk Officer, or learn the Steps for Mitigating Fraud-Related Chargebacks.