Unscheduled menu prompts on your payment terminal can be confusing and may take time away from your business if you need to stop to consult a manual or call customer support. Once you speak to a representative or review the instructions, the fix is often very simple. You probably think – “Wow! I can do this myself!” We understand - and want you to spend less time wondering what the prompts are and more time selling.
That’s why we reviewed the top five technical support requests we receive and created simple instructions on how to solve them.
Let’s talk about terminal initialization or re-initialization
For our first article, let’s look at terminal initialization or re-initialization.
Why does this message pop up on your terminal, you may ask?
Like most technology companies with hardware and software, Moneris regularly updates its systems to improve the security and performance of your terminal. Just like apps on your smartphone or tablet! We do these updates to improve your experience and ensure you’re Payment Ready. But in order to take advantage of the update, you need to re-initialize your terminal, hence the prompt you’ll see on occasion.
How to Re-Initialize Your Terminal
The next time you see that prompt, don’t worry. Our Re-initialization instructions are easy to follow. You can complete the task in less than five minutes (in most cases) and get back to business. Find your terminal below and click to find the instructions.
We recommend bookmarking these links and keeping them handy in the event you get a ‘re-initialize’ your terminal request.
Stay tuned for our next lesson on balancing transactions at the end of the day.