Self Help Part 2: How to Balance Your Batch Totals

March 31, 2016


As a business owner, you’ve probably gotten to know the Batch Close process pretty well. After all, this is the process that results in you getting paid. In more technical terms, it signals the deposit of funds from your daily POS transactions into your business account. It can be especially frustrating after a long day of work to see that your batch totals don’t match your actual transaction volumes. Before the worry sets in, you should know that there is a reasonable explanation for the mismatch and there are ways to quickly remedy the situation.

Spotting a mismatched total

Let’s take a look at the most popular reason for a balance discrepancy and what you can do to fix the problem.

Whether you process a Close Batch transaction yourself, or Moneris automatically closes your batch for you at the end of the day, you are asked to match the totals on your Stored Transactions Report to your Batch Close or Merchant Subtotals Report.

If you discover a discrepancy between the totals on the two reports, or notice a message that reads “Moneris and terminal totals do not match,” there is likely one reason for this – a dropped transaction.

Finding the dropped transaction

In order to correct the problem, you’ll need to first figure out which transaction is missing from your deposit. Usually, there’s only one.

How to find the missing transaction

Once you single out the missing transaction receipt, you will be able to identify whether it was an Interac or Credit Card transaction. You will need to know this information before you move on to next steps.

Missing Interac transaction

Missing Credit Card transaction

Rest assured that in either case, the funds from the dropped transaction will be deposited into your account. If the reason for your mismatched balance is not due to a dropped transaction, we encourage you to call us at 1-866-319-7450 to help troubleshoot other reasons for the imbalance.

The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed. 

Previous Article
3 Canadian Entrepreneurs: How to Set Yourself up for Success
3 Canadian Entrepreneurs: How to Set Yourself up for Success

Learn what these three Canadian entrepreneurs did to be successful. They share tips on how they grew their ...

Next Article
5 Trends Shoppers Expect to See in 2016
5 Trends Shoppers Expect to See in 2016

So what exactly are consumers demanding from merchants in 2016? Here's a look at how businesses need to ret...