Moneris eBooks

How to Reduce Chargebacks

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H O W T O R E D U C E C H A R G E B A C K S – S TA F F R E F E R E N C E G U I D E 2 It is recommended that you read and understand the Terms and Conditions listed in your Moneris ® Visa ® Merchant Agreement /Moneris MasterCard ® Merchant Agreement/Moneris Discover ® Merchant Agreement /Moneris INTERAC ® Card and Terminal Agreement. This document is a guide only, designed to assist you when accepting cards. This guide covers the following topics in detail: Training Your Staff 4 What Are Chargebacks? 5 Proper Card Acceptance 6 Reducing Chargebacks 8 • At the Point of Sale 8 • Transaction Settlement 10 • Service Issues 11 Retrievals 12 How To Reduce Retrieval Requests 14 Retrieval & Chargebacks Contact Information 15 Important Tips – Card Present Environment 16 • Chip & PIN Transactions 16 • Magnetic Stripe Transactions 17 • Key-Entered Transactions 18 Why Do I Need an Imprinter? 20 Unembossed and Prepaid Cards 22

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