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How to Reduce Chargebacks

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Improve your processes – and your profits – with the Moneris Mobile 8200. Moneris 24/ 7/365 Customer Service Phone: 1-866-319-7450 Visa, MasterCard and Discover Retrievals Fax: 1-866-596-1116 Local Fax: 416-231-9329 (Toronto & GTA) Visa, MasterCard and Discover Chargebacks Fax: 1-866-354-3797 Local Fax: 416-734-1561 (Toronto & GTA) Credit Card IVR Authorizations Phone: 1-866-802-2637 ® Important Numbers ®MONERIS, MONERIS & Design, MONERIS SOLUTIONS & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation ("Moneris"). VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. DISCOVER is a registered trade-mark of Discover Financial Services. INTERAC is a registered trade-mark of Interac Inc. AMERICAN EXPRESS is a registered trade-mark of American Express Company. All other marks or registered trade-marks are the property of their respective owners. All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris. This guide is for informational purposes only. Neither Moneris Solutions Corporation ("Moneris") nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use of, or the results of the use of, the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise. Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement and/or your INTERAC Merchant and Terminal Agreement (collectively the "Merchant Agreements"), as applicable with Moneris. It is the merchant's responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at Chargeback _ E (10/13)

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