Moneris eBooks

Part 1: Return Fraud and Abuse - How to Protect Profits [White Paper]

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Table of Contents Introduction pg. 3 Return Fraud and Abuse Schemes pg. 3 Renting/Wardrobing pg. 3 Receipt Fraud pg. 4 Price Arbitrage pg. 4 Returning Stolen Merchandise pg. 5 Employee Fraud pg. 5 Traditional Return Policy vs. Consumer-Based Systems pg. 6 Profitability is Connected to Return Rate pg. 6 Countering Return Fraud pg. 7 Addressing Concerns about a Consumer-Focused Strategy pg. 8 Deterrence pg. 9 Efficacy pg. 9 Benefits for Retailers and Consumers pg. 10 Conclusion pg. 11 2 R E T U R N F R A U D A N D A B U S E : H O W T O P R O T E C T P R O F I T S

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