[A Step-by-Step Guide] Tipping on Tap-and-Go Contactless Payment Technology

Here's a step-by-step guide for restaurants who need to learn how tipping on contactless payment terminals works. 

Step One:

Wait staff enters the total amount of the purchase.

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Step Two:

The customer is prompted to press “Ok” to proceed with the purchase.

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Step Three:

Customer presses “Ok” to agree to the purchase total.

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Step Four:

Customer is asked if they would like to add a tip to the total purchase amount.

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Step Five – Basic Model:

Customer is prompted to enter the desired tip amount using the number pad.

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Step Five – Enhanced Model:

Customer is prompted to select from provided tip values (percentage and value) or to select “Other” to manually enter tip.

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Step Six:

The pay terminal updates the purchase total to include the chosen tip amount and prompts the customer to approve the total by pressing “Ok.”

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Step Seven:

To begin a contactless payment, the customer must first tap or wave their preferred payment method near the pay terminal.

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Step Eight:

The customer is then prompted to return the pay terminal to the wait staff/clerk/merchant to enter the purchase amount.

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Step Nine:

Upon approval, the transaction confirmation number and “Approved” is shown on the screen and the receipt is printed.

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The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed. 

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